Privacy Policy | Revolens

1. Introduction

Revolens ("we," "our," "us," or "the Company") is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains in detail how we collect, use, disclose, store, and safeguard your information when you use our Service, including our website, mobile applications, APIs, and related services (collectively, the "Service").

This Privacy Policy applies to all Users of the Service, including visitors, registered users, and subscribers. By using the Service, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with our policies and practices, please do not use the Service.

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by posting the updated Privacy Policy on this page and updating the "Last updated" date. Your continued use of the Service after such changes constitutes your acceptance of the updated Privacy Policy.

2. Information We Collect

We collect information that you provide directly to us, information we obtain automatically when you use the Service, and information we receive from third parties. The types of information we collect depend on how you interact with the Service.

2.1 Information You Provide to Us

When you create an Account, use the Service, or communicate with us, you may provide us with the following categories of personal information:

Account Information: Name, email address, phone number, username, password, profile picture, and other information you provide when creating or updating your Account
Billing and Payment Information: Credit card numbers, billing addresses, payment method details, transaction history, and other financial information necessary to process payments (note: payment card information is processed by third-party payment processors and not stored by us)
Profile Information: Company name, job title, industry, preferences, settings, and other information you choose to provide in your profile
Content and Feedback: Customer feedback, comments, suggestions, reviews, tasks, customer information, and any other content you submit, upload, or transmit through the Service
Communication Information: Information you provide when you contact us for support, submit inquiries, participate in surveys, or communicate with us through any channel
Workspace Information: Workspace names, descriptions, settings, team member information, and other workspace-related data
Customer Data: Information about your customers that you provide to us, including names, email addresses, company information, contract values, and other customer-related data

2.2 Information We Collect Automatically

When you access or use the Service, we automatically collect certain information about your device and how you interact with the Service:

Device Information: IP address, device type, operating system, browser type and version, device identifiers, mobile network information, and hardware information
Usage Information: Pages visited, features used, time spent on pages, clickstream data, search queries, links clicked, and other actions you take while using the Service
Location Information: General location information derived from your IP address, and, if you grant permission, precise location information from your device
Log Information: Server logs, access times, error logs, and other technical information about your use of the Service
Performance Data: Information about the performance of the Service, including load times, error rates, and system performance metrics
Analytics Data: Aggregated and anonymized analytics data about how the Service is used

2.3 Information We Receive from Third Parties

We may receive information about you from third parties, including:

Authentication Providers: If you sign in using a third-party authentication service (such as Google, Microsoft, or Apple), we may receive information from that service, including your name, email address, and profile picture
Payment Processors: Information from payment processors about transaction status, payment methods, and billing information
Service Providers: Information from third-party service providers that help us operate the Service, such as hosting providers, analytics services, and customer support tools
Social Media Platforms: If you interact with us through social media platforms, we may receive information from those platforms
Data Enrichment Services: We may use third-party services to enrich customer data you provide, such as company information, contact details, and other publicly available information
Public Sources: We may collect information from publicly available sources, such as public websites, directories, and databases

2.4 Cookies and Similar Technologies

We use cookies, web beacons, pixel tags, and similar tracking technologies to collect information automatically. For more details, please see Section 7 below.

3. How We Use Your Information

We use the information we collect for various purposes, including:

3.1 Providing and Operating the Service

Create, maintain, and manage your Account and profile
Provide access to the Service and its features
Process and fulfill your requests, transactions, and subscriptions
Store, process, and manage your content, feedback, and customer data
Enable features such as feedback collection, task management, customer tracking, and analytics
Provide customer support and respond to your inquiries
Send you service-related communications, such as account notifications, security alerts, and updates

3.2 Improving and Personalizing the Service

Analyze usage patterns and trends to improve the Service
Develop new features and functionality
Personalize your experience and provide customized content
Conduct research and analytics to understand how the Service is used
Test and optimize the performance of the Service

3.3 Communication

Send you marketing communications (with your consent, where required)
Send you newsletters, updates, and promotional materials
Notify you about changes to the Service, Terms, or Privacy Policy
Respond to your comments, questions, and requests
Provide customer support and technical assistance
Send you administrative messages, such as billing reminders and account updates

3.4 Security and Fraud Prevention

Detect, prevent, and address security threats, fraud, and abuse
Verify your identity and authenticate your Account
Monitor for suspicious activity and unauthorized access
Protect the rights, property, and safety of Revolens, our Users, and others
Comply with legal obligations and enforce our Terms

3.5 Legal and Compliance

Comply with applicable laws, regulations, and legal processes
Respond to government requests and court orders
Enforce our Terms of Service and other agreements
Protect our legal rights and interests
Resolve disputes and investigate potential violations

3.6 Business Operations

Manage our business operations and internal processes
Conduct business analytics and reporting
Facilitate mergers, acquisitions, or other business transactions
Maintain records for accounting and tax purposes

4. Legal Basis for Processing (GDPR)

If you are located in the European Economic Area (EEA) or United Kingdom, we process your personal information based on the following legal bases:

Contractual Necessity: Processing is necessary to perform our contract with you or to take steps at your request before entering into a contract
Legitimate Interests: Processing is necessary for our legitimate business interests, such as improving the Service, preventing fraud, and ensuring security, provided that your interests and fundamental rights do not override these interests
Consent: You have given your consent to the processing of your personal information for specific purposes, such as marketing communications
Legal Obligation: Processing is necessary to comply with our legal obligations, such as tax and accounting requirements
Vital Interests: Processing is necessary to protect your vital interests or those of another person

5. Information Sharing and Disclosure

We do not sell, rent, or trade your personal information to third parties. However, we may share your information in the following circumstances:

5.1 With Your Consent

We may share your information with third parties when you have given us explicit consent to do so, such as when you authorize integrations with third-party services or when you opt-in to share information with partners.

5.2 Service Providers and Business Partners

We may share your information with third-party service providers and business partners who perform services on our behalf, including:

Cloud Hosting Providers: For hosting and storing data
Payment Processors: For processing payments and managing billing
Analytics Providers: For analyzing usage and improving the Service
Email Service Providers: For sending emails and notifications
Customer Support Tools: For providing customer support
Authentication Providers: For user authentication and identity verification
Data Enrichment Services: For enriching customer data
Security Services: For monitoring and protecting against security threats

These service providers are contractually obligated to protect your information and use it only for the purposes we specify.

5.3 Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities, including:

Court orders, subpoenas, or other legal processes
Government or regulatory requests
Law enforcement requests
To comply with applicable laws, regulations, or legal obligations
To protect our rights, property, or safety, or that of our Users or others
To investigate potential violations of our Terms or illegal activities

5.4 Business Transfers

In the event of a merger, acquisition, reorganization, bankruptcy, or sale of assets, your information may be transferred to the acquiring entity or successor. We will notify you of any such change in ownership or control of your personal information.

5.5 Aggregated and Anonymized Data

We may share aggregated, anonymized, or de-identified information that cannot be used to identify you with third parties for research, analytics, marketing, or other business purposes.

5.6 With Other Users

If you use the Service as part of a workspace or team, certain information, such as your name, email address, and profile information, may be visible to other members of your workspace or team.

6. International Data Transfers

Your information may be transferred to, stored, and processed in countries other than your country of residence. These countries may have data protection laws that differ from those in your country. By using the Service, you consent to the transfer of your information to these countries.

When we transfer personal information from the EEA, UK, or Switzerland to countries that have not been recognized as providing an adequate level of data protection, we implement appropriate safeguards, such as:

Standard Contractual Clauses approved by the European Commission
Other appropriate legal mechanisms to ensure adequate protection
Compliance with applicable data protection laws

If you have questions about the specific safeguards we use, please contact us using the information provided in Section 15.

7. Cookies and Tracking Technologies

We use cookies, web beacons, pixel tags, and similar tracking technologies to collect and store information about your use of the Service.

7.1 Types of Cookies We Use

Essential Cookies: Required for the Service to function properly. These cookies enable core functionality such as authentication, security, and account management.
Functional Cookies: Remember your preferences and settings to provide a personalized experience.
Analytics Cookies: Help us understand how you use the Service so we can improve it. These cookies collect information about your usage patterns.
Advertising Cookies: Used to deliver relevant advertisements and track the effectiveness of advertising campaigns.

7.2 Managing Cookies

You can control cookies through your browser settings. Most browsers allow you to refuse or delete cookies. However, if you disable cookies, some features of the Service may not function properly. You can also opt out of certain third-party cookies through the opt-out mechanisms provided by those third parties.

For more information about managing cookies, please visit:

8. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

Encryption of data in transit using TLS/SSL protocols
Encryption of data at rest using industry-standard encryption algorithms
Regular security assessments and vulnerability testing
Access controls and authentication mechanisms
Regular backups and disaster recovery procedures
Employee training on data security and privacy
Incident response procedures
Compliance with industry security standards and best practices

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee absolute security. You are responsible for maintaining the confidentiality of your Account credentials and for all activities that occur under your Account.

If we become aware of a security breach that may affect your personal information, we will notify you and relevant authorities as required by applicable law.

9. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. The retention period depends on various factors, including:

The nature of the information and the purpose for which it was collected
Legal, regulatory, or contractual requirements
The need to resolve disputes or enforce agreements
Business needs and operational requirements

When we no longer need your personal information, we will delete or anonymize it in accordance with our data retention policies and applicable law. However, we may retain certain information for longer periods if required by law or for legitimate business purposes, such as:

Compliance with legal obligations (e.g., tax and accounting requirements)
Resolution of disputes and enforcement of agreements
Protection of our legal rights and interests
Backup copies that may be retained for a limited period
Aggregated or anonymized data that cannot be used to identify you

10. Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information. These rights may include:

10.1 Access and Portability

You have the right to request access to your personal information and to receive a copy of your data in a structured, commonly used, and machine-readable format. You can access much of your information through your Account settings.

10.2 Rectification

You have the right to request correction of inaccurate or incomplete personal information. You can update much of your information through your Account settings.

10.3 Erasure ("Right to be Forgotten")

You have the right to request deletion of your personal information, subject to certain exceptions, such as when we are required to retain information for legal purposes.

10.4 Restriction of Processing

You have the right to request that we restrict the processing of your personal information in certain circumstances, such as when you contest the accuracy of the data or object to processing.

10.5 Objection to Processing

You have the right to object to processing of your personal information for certain purposes, such as direct marketing or processing based on legitimate interests.

10.6 Withdrawal of Consent

If we process your personal information based on consent, you have the right to withdraw your consent at any time. Withdrawal of consent does not affect the lawfulness of processing that occurred before the withdrawal.

10.7 Opt-Out of Marketing Communications

You can opt out of receiving marketing communications from us by clicking the unsubscribe link in our emails or by contacting us. You will still receive service-related communications.

10.8 Exercising Your Rights

To exercise any of these rights, please contact us using the information provided in Section 15. We will respond to your request within a reasonable timeframe and in accordance with applicable law. We may need to verify your identity before processing your request.

If you are located in the EEA or UK, you also have the right to lodge a complaint with your local data protection authority if you believe we have not adequately addressed your concerns.

11. California Privacy Rights (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

Right to Know: You have the right to request information about the categories and specific pieces of personal information we collect, use, disclose, and sell (if applicable)
Right to Delete: You have the right to request deletion of your personal information, subject to certain exceptions
Right to Opt-Out: You have the right to opt out of the sale of your personal information (we do not sell personal information)
Right to Non-Discrimination: We will not discriminate against you for exercising your privacy rights

To exercise your California privacy rights, please contact us using the information provided in Section 15. We will verify your identity before processing your request.

12. Children's Privacy

The Service is not intended for children under the age of 13 (or 16 in the EEA). We do not knowingly collect personal information from children under 13 (or 16 in the EEA). If you are a parent or guardian and believe that your child has provided us with personal information, please contact us immediately. If we become aware that we have collected personal information from a child under 13 (or 16 in the EEA) without parental consent, we will take steps to delete such information promptly.

13. Third-Party Links and Services

The Service may contain links to third-party websites, services, or applications that are not operated by us. We are not responsible for the privacy practices of these third parties. We encourage you to review the privacy policies of any third-party services you access through the Service.

When you use integrations with third-party services, your information may be shared with those third parties in accordance with their privacy policies. We recommend reviewing the privacy policies of any third-party services you integrate with.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make changes, we will:

Update the "Last updated" date at the top of this Privacy Policy
Post the updated Privacy Policy on this page
Notify you of material changes by email or through the Service
Obtain your consent for material changes, where required by law

Your continued use of the Service after any changes to this Privacy Policy constitutes your acceptance of the updated Privacy Policy. If you do not agree with the changes, you should stop using the Service and may delete your Account.

15. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:

By Email: [privacy@revolens.com]

By Mail:
Revolens
[Your Company Address]
[City, State, ZIP Code]
[Country]

Data Protection Officer (if applicable):
[DPO Name]
[DPO Email]
[DPO Address]

We will respond to your inquiry within a reasonable timeframe and in accordance with applicable law.